Terms & Conditions

Website Terms and Conditions

Important Legal Notices

Please read Website Terms and Conditions carefully before placing an order from the Website. By ordering products via the Website (whether now or in the future), you agree to be bound by these Website Terms and Conditions. Use of the Website is also subject to these Website Terms and Conditions.
We reserve the right to change these Website Terms and Conditions from time to time by changing them on this page.
Use of your personal information submitted via the Website is governed by our Privacy Policy and Cookies Policy. By accessing any part of the Website, you indicate that you accept these Website Terms and Conditions. If you do not accept these Website Terms and Conditions, please exit the Website.
If you have any questions relating to these terms and conditions please contact us before you place an order.

TERMS AND CONDITIONS OF USE AND SALE - Introduction and our role

Company details: STEPHAN LTD. is a company registered in England with registered company number 8283367, whose registered office is at 586-588 Wimborne Road, BH9 2ER. Telephone number: 01202-547-213. Email address: info@ristorantebarolo.co.uk
VAT number: 152577304


Website access: You may access some areas of the Website without making an Order or registering your details with us.
Revision of terms: We may revise these Website Terms and Conditions at any time. You should check the Website regularly to review the current Website Terms and Conditions, because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.
Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and Conditions and that they comply with them.


By placing an Order through the Website, you warrant that:
You are legally capable of entering into binding contracts; and
You are at least 18 years old.


PHONE NUMBER: 01202-547-213


The price of any Products will be as quotes on our Website or as advertised in the Restaurant and may vary from time to time, exempt in cases of obvious error. Prices include VAT.

Prices are liable to change at any time, but changes will not affect orders placed that you have already paid for (in a Restaurant) or where you have already checked-out and been presented with the Confirmation Screen in an online order (unless, due to a technical error, you have been overcharged for some reason).

Payment for all products can be by credit or debit card at the point of ordering or in cash at the point of collection. We accept payment via Maestro, Visa Delta, Visa and MasterCard. We will charge your credit or debit card at the point of order.
Should you choose to pay by credit or debit card via the Website and, once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment in Restaurant.

Non-Refundable Policy

1. Once an online payment for food is made, it is considered non-refundable.
2. Ristorante Barolo does not provide refunds for online food orders, including but not limited to cancellation of the order, changes in the delivery or pickup time, or no-shows.
3. In the event of an issue with your order, such as incorrect items or quality concerns, please contact our customer support, and we will make every effort to address the matter to your satisfaction. This may include providing a replacement order or credit for future orders.


If we, Stephan Ltd, fail to comply with these terms and conditions we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions up to the amount of the purchase price paid by you for the products you ordered. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you purchased from the Websites.


If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


These terms and conditions and any document expressly referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or agreement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.


Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Ristorante Barolo (Stephan Ltd) is committed to protecting the privacy of our users and customers. This privacy policy (“Privacy Policy”) is intended to inform you how we gather, define, and utilise your personal information such as name, address, email address and mobile phone number. All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the “Act”).


When visiting this website, the IP address used to access the site will be logged along with the dates and times of access. This information is purely used to analyze trends, administer the site, track users movement and gather broad demographic information for internal use. Most importantly, any recorded IP addresses are not linked to personally identifiable information.

Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.


We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.